Top Flight Assistance understands that your privacy is important to you. We are committed to protecting the privacy of your personally-identifiable information as you use this website. This Privacy Policy tells you how we protect and use information that we gather from you. By using this website, you consent to the terms described in the most recent version of this Privacy Policy. You should also read our Terms of Use to understand the general rules about your use of this website, and any additional terms that may apply when you access particular services or materials on certain areas of this website. “We,” “our” means Top Flight Assistance and its affiliates. “You,” “your,” visitor,” or “user” means the individual accessing this site.
This Privacy Policy/Notice (“Notice”) sets out the privacy practices of TWR Legacy, Inc, doing business as Top Flight Assistance and its affiliates (“TFA”) for their websites (“Sites”), mobile applications (“Apps”) and Internet-based activities (“Web Services”), including, without limitation, the Sites at https://topflightassistance.com/ (including all of its subdomains). The Web Services include, without limitation, for example, the TFA’s e-mail, push notifications and SMS/MMS communications. The Sites, together with the Apps, Web Services, are the “Platform.”
The TFA-affiliated entity that operates a Site or App is identified within that Site or App. The words “user,” “you” and “your” mean users of any part of the Platform, and the words “we,” “our”, and “us” mean the TFA-affiliated entity that operates the applicable portion of the Platform.
This Notice explains the information that we gather about you while you use the Platform, the ways in which we use, secure, and share that information, and your rights regarding your personal information. Also, this Notice sets forth your rights specific to the State of California or other states, for example, as set forth in the California Consumer Privacy Act (“CCPA”) and other applicable California privacy laws. This Notice does not apply to any information you may provide us, or that we may collect by other means not covered in this Notice.
We collect information through the Platform, including personal information about you. Some information you may enter of provide to us yourself, while other information, like cookie, location, and device data, we gather or derive through various means. We will retain that information for so long as you have an account or we have a legal or business purpose for it, unless otherwise stated herein. Your personal information may be collected, processed, and stored on servers in the United States and in other countries. The following explains what we collect and how we collect it.
You may provide us with information in order to use, or participate in, certain features of the platform, such as, without limitation, any of the following: registering for an account; for signing up for e-mail newsletters; direct messaging us via Instagram or Twitter; starting a conversation with the us on; posting to TFA-affiliated social media sites or signing up for SMS Alert. If you register for an account at one of the Sites, Apps, you will need to provide certain information, such as your first and last name, password, and e-mail address. You may also have the option to provide additional information for a user profile, such as your photo, demographic information, and birthdate. You may log into your account to access and edit certain information associated with your account, such as your contact information.
Online Purchases. If you make a purchase of Services on the Platform, you will need to provide the following information:
Other Places You Provide Information. You may have the opportunity to provide information at other areas of the Platform. These include, for example and without limitation:
Information collected on Sites. When you access any of the Sites through a web browser, including on mobile devices, we collect technical information that identifies your computer, software, browser settings and Internet Service Provider (ISP), such as your Internet Protocol (IP) address (a unique number that is automatically assigned to your computer when you access the web); network MAC address (a unique number that is assigned to your network card by the manufacturer); your AdID (the unique identifier assigned to you for advertising purposes); network operator; browser type and version; operating system and version; domain name; device’s preferred language; country information configured in your browser; a randomly assigned, unique user identification number (UID) set by us; and/or other characteristics relating to your device, its software and the mode of communication with us; as well as information regarding your visit to the Site, such the date, time and duration of a visit, the specific webpages you visit, the links you click throughout the Site, and/or the external websites from which you arrived at the Site or to which you linked from the Site (see our cookie policy for more information). When you use the Sites, we also collect location data that is provided by your ISP or a third-party data provider, such as your ZIP code, city, and state. You may choose not to accept cookies using your browser. See our cookie policy for more information. Information collected on Mobile Apps. When you access any of the Apps using your mobile device, we collect the unique device ID number of the mobile device; the unique identifier assigned to your mobile device for advertising purposes, such as your Identifier for Advertising (IDFA) on iOS devices or your Google Advertising ID (AAID) on Android devices; your Bluetooth MAC address (a unique number that is assigned to your Bluetooth radio by the manufacturer); as well as information about your mobile device model, operating system and version, and/or mobile communications carrier. When you access the App using your mobile device, we collect the location data (such as your current latitude/longitude coordinates) that is provided by your mobile device (if you enable that feature on your device and choose to share your location with us).
Platform Operation. We use the information we collect to operate, maintain and improve the Platform and our products and services, such as to respond to comments and questions and provide customer service; send information including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages; communicate about promotions, upcoming events, and other products and services offered by us and/or by third parties, including through the use of contextual and interest-based advertising; link or combine the information we collect with other information we get from third parties, to help understand your interests and provide you with better service; or content, to improve our Platform, or to communicate with you regarding promotions, upcoming events, and other products and services offered by us and/or by third parties, including through the use of contextual and interest-based advertising; protect, investigate and deter against fraudulent, unauthorized or illegal activity; provide and deliver the products and services you request; identify you as a user in our system, such as when we feel it is necessary to enforce compliance with our Terms of use or to protect the Platform, customers, or other individuals; facilitate the creation of and secure any accounts you created on our Platform; develop and improve marketing and advertising for the Platform; and/or for other purposes in operating the Platform.
We may create de-identified information records and “aggregate data” reports about how users use the Platform, such as the number and frequency of visitors to the Sites or the Apps, which may be derived from technical and/or personal information. This information cannot be readily tied back to you, your account, your web browser, your image, or your mobile device. We may use this de-identified information for business purposes, such as to enhance the content of and improve the Platform, for example by allowing us and third parties authorized by us to ascertain how often individuals use areas of the Platform so that we may focus on and improve those areas.
We may use technical data we gather to enable us or a third-party to provide you with information about products and services while you are using the Platform.
We may use your mobile phone number for the purposes stated herein, including for mobile SMS/MMS messaging or content.
Advertising. We use analytics services, advertising companies, advertising networks, and advertising exchanges to help analyze how users use and navigate the Platform and to engage in advertising on our behalf and on behalf of mall retailers, including contextual advertising, mobile geo-fence-based advertising, re-targeting based advertising and interest-based advertising. These companies may use data about your visits to the Platform and other websites or mobile applications in order to provide advertisements about goods and services that may be of interest to you which are offered by us or by our retailers. Those companies are instructed to follow industry guidelines with regard to interest-based advertising, such as the Digital Advertising Alliance’s principles for online behavioral advertising. Among other things, the ads that are displayed to you should have the AdChoices icon or a similar mechanism which you may click to direct you to a website where you may opt-out of interest-based advertising. If you would like more information about this practice and how to opt-out of receiving communications from these third-party advertising companies, please visit https://youradchoices.com/.
Various data collected for advertising purposes may be restricted through cookies. See our Cookie Policy for more information.
In General
We have endeavored to put into place reasonable security measures in an effort to protect information against unauthorized access, destruction, or alteration while it is under our control. However, no method of transmission over the Internet, and no method of storing information, can be 100% secure. So, we cannot guarantee the absolute security of your transmissions to us and of your information that we store.
* NOTE: TFA does not sell any personal information that it collects. For full details on how we may share information on you, please see our how [inert link we share your information section of this Notice.
To request one or more of these CCPA rights regarding the Platform, please do one of the following:
Shine the Light. California Civil Code Section 1798.83, also known as the “Shine the Light” law, permits our shoppers who are California residents to request and obtain from TFA once a year, free of charge, information about the personally identifiable information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to: Dillon Miller Ahuja & Boss LLP, 5872 Owens Avenue, Suite 200, Carlsbad CA 92008
Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response. Also note that under California law, businesses are only required to respond to a shopper’s request once during any calendar year.
Eraser Law Notice to Minor Users. Registered users of an online service directed towards minors who are under 18 years of age and live in California (“Minor Users”), under California SB 568 (“Eraser Law”), have the right to request removal of content that such Minor Users post on a website (“Minor Posted Content”). As stated above, the Platform is not directed to children under the age of 18, so the Eraser Law may not be applicable to the Platform. Although, the Platform is not directed towards minors, upon receipt of a fully completed removal request TFA will use commercially reasonable efforts to remove Minor Posted Content from the portion of the Platform referenced in the request form, as long as your eligibility has been reasonably established. Any such request to remove Minor Posted Content does not ensure complete or comprehensive removal of the Minor Posted Content. Minor Users must complete the removal request accurately and in its entirety in order for the request to be processed.
Other State Privacy Rights
Nevada Residents. If you are a resident in the state of Nevada, please note that we do not sell your information to third parties for any monetary compensation. Thus, any request from a resident of Nevada directing us not to sell the information we collect from you is inapplicable, and we will not respond to such requests. If you have any questions about our third-party disclosure practices, please contact us at [email protected].
Non-U.S. Residents
Residents of other countries outside the U.S., such as the European Union, may have other rights. As stated in our terms of use, while you may be able to setup an account as a user outside the U.S., we make no assurances or representations of any kind that the Platform is suitable for use in the country in which you reside.
By accessing the Platform, establishing an account, or making a purchase, you consent to the processing of your personal information as provided in this Notice. You may withdraw that consent by contacting us at [email protected]. You are required to provide certain personal information in order to open and maintain an account. Your failure to provide such information may preclude you from establishing an account or may subject your account to termination. An account may be required to make certain types of online purchases, as a guest style checkout option is not always available across all of our Sites and Apps.
If at any point you believe the personal information we process about you is incorrect, you may access your account and modify it there, or otherwise request to see the information and to have it corrected or deleted by contacting us at [email protected]. If you wish to object to or raise a complaint on how we have handled your personal information, you may contact our Data Protection Officer who will investigate the matter. You may also be able to have your personal information transferred by contacting us at [email protected].
If you are not satisfied with our response or believe we are processing your personal information not in accordance with law, you may complain to the data protection authority in your jurisdiction.
General Data Protection Regulation (GDPR)
If you are a resident of the European Union (EU), believe your information has been stored on the Platform, and wish to exercise one or more of your GDPR rights regarding your personal data on the Platform (which may include Personal Data Access, Rectification, or Erasure), please mail us a request including a photo or scanned copy of your valid photo ID, your name, email address, and if applicable, your mobile phone number (if you receive text messages from TFA) and which GDPR right(s) you wish to invoke to the following address: Dillon Miller Ahuja Boss LLP, 5872 Owens Avenue, Suite 200, Carlsbad CA 92008.
Our Data Protection Officer (DPO) may contact him at [email protected]
We may amend this Notice from time to time. All versions of the Notice are dated with the effective date of that version of the Notice (i.e., the date on which the applicable version of the Notice was posted to the Platform). Our use of information we learn about you will be governed by the most recent Notice in effect. Your use of the Platform signifies your acceptance of the most recent Notice in effect.
The following supplements the terms of use and privacy policy and explains the use of cookies and related technologies on the websites (“Sites”) operated by TFA, Inc. and its affiliates (“TFA”), including the Sites at https://topflightassistance.com/ (including all of its subdomains). The TFA entity that operates a Site is identified at that Site. The words “user,” “you” and “your” mean users of the Site, and the words “we,” “our” and “us” mean the TFA entity that operates the Site.
The Sites employ browser-based, HTTP and/or HTTPS cookies, which are small text files placed on your computer’s hard drive or mobile device’s onboard storage and subsequently read by the domain owner that placed them as you visit a website, as well as web beacons (also known as pixel tags), which are electronic images embedded into a webpage, and HTML5 storage which allows data to be stored locally within the browser, in lieu of cookies. Cookies are used for a number of purposes, such as authentication, providing security, maintaining your preferences, advertising, website improvement and analytics. We may also engage third party vendors to use these technologies on our behalf.
We and/or our third-party vendors utilize session cookies, which expire typically at the end of your visit to our Sites, and persistent cookies, which are cookies that remain within your computer or mobile device over a period of time. In addition to our creating and placing a cookie on your computer or mobile device, we have arrangements with third party vendors which may also create and place cookies on your computer or mobile device as you visit the Sites. These third parties collect and store information to provide services to us, will change from time to time, and may include Google, Salesforce, DoubleClick, Quantcast, Pingdom, Nasdaq, Hot Jar, Twitter, Pinterest, Facebook, AppNexus, Strikingly, The Trade Desk, Yahoo Ad Exchange, Marin Software, iGoDigital and MaxMind.
The first time you visit the Sites, we assign you a unique ID, which is stored in the cookie file on your computer or mobile device. This ID is used to identify you as you navigate the Sites, and when you return to the Sites after having visited elsewhere through the Internet. We collect and retain information regarding your visits to and navigation through the Sites, such as the webpages visited and the dates, times, and duration of your visits.
You may choose not to accept cookies through a setting on most browsers (which can also be set to notify you each time a cookie is set). If you choose to refuse cookies, or if you delete cookies, you may not be able to use all of the features of the Sites.
We welcome your questions and comments about privacy, and what we do. Please feel free to contact us at [email protected].
“Our primary focus is to enrich the lives of each client through financial guidance and planning, elevating them to live a life which they desire.”
320 North E Street Suite 400, San Bernardino, CA, 92401, United States
Tel: (442) 229-5480
Email: [email protected]
Monday – Friday
9:00 am – 9:00 pm
Saturday – Sunday – Closed
© Top Flight Assistance LLC 2022